Refund Policy

This Return and Refund Policy applies only to reward products obtained through the Aisekar Kickstarter campaign.

Return Window

You may request a return within 30 calendar days after delivery.

Approval Required Before Return

Before sending any product back, contact Aisekar at xdaisekar@gmail.com and obtain return approval. Please provide your Kickstarter backer or order information, product serial number, and relevant photos or video. Returns sent without prior approval may not be accepted.

Return Condition

The product must be returned with its original packaging and all accessories complete.

Return Shipping and Original Shipping Fees

• Non-quality-related returns: The customer is responsible for return shipping costs. The original shipping fee is non-refundable.
• Confirmed product defects: Aisekar is responsible for the return shipping cost.

How Quality Issues Are Determined

1. The customer reports the fault and provides order information, the product serial number, and photos or video.
2. Aisekar customer support guides the customer through troubleshooting.
3. If the issue remains unresolved, the product may need to be returned for inspection.
4. If inspection confirms a product defect, the case is treated as a quality issue and Aisekar assumes the applicable responsibility.
5. If inspection confirms that the product functions normally, the case is treated as a non-quality issue and the customer is responsible for the related costs.
6. If inspection confirms damage caused by misuse or other human factors, the case is not treated as a quality issue and the return or exchange may be declined.

Refund Processing

After the returned product reaches the designated facility and the inspection is completed, Aisekar will begin the refund process. No fixed refund-processing period is guaranteed in this policy.

Contact

To request a return or ask a refund-related question, contact xdaisekar@gmail.com.