AISEKAR

AISEKAR

Shipping Policy

This Shipping Policy applies only to reward products obtained through the Aisekar Kickstarter campaign. Kickstarter rewards require production, quality inspection, and batch fulfillment, so estimated shipping and delivery timing differs from ordinary in-stock orders.

Shipping Destinations

We provide shipping to countries and regions supported by the Kickstarter campaign. Primary destinations currently include the United States, Canada, the United Kingdom, and Australia.

Final shipping availability may be affected by local import and export rules, restrictions on special goods, carrier coverage, remote-area conditions, customs requirements, and local regulations. Some remote areas, islands, post office boxes, military addresses, or other special addresses may not be serviceable. If delivery cannot be completed to a backer’s location, Aisekar will contact the backer to discuss an alternative address, a different shipping method, or another appropriate solution.

Taxes and Duties

Taxes and duties during the crowdfunding period are governed by the information shown on the Kickstarter project page, Pledge Manager, or checkout page. Where applicable, taxes are collected through Kickstarter.

Shipping Methods

  • Ocean freight followed by local courier delivery; or
  • Delivery from a local warehouse or third-party overseas warehouse.

Estimated Timing and Shipping Fee

  • Estimated start of shipping: February 2027.
  • Batch fulfillment: Rewards are expected to ship in batches within approximately three months after the crowdfunding campaign ends.
  • Remote areas: Delivery may take longer than the standard estimate.
  • Estimated shipping fee: A flat fee of USD 40.

All dates and fees are estimates and remain subject to the final Kickstarter, Pledge Manager, or checkout information.

Shipping Address

Aisekar will collect shipping information through Kickstarter Pledge Manager. Before the address-lock deadline, backers must carefully confirm the recipient name, complete address, postal code, telephone number, country or region, and any information required for customs clearance. Shipping is based on the information submitted through Kickstarter, and address changes are not supported after submission or locking.

If delivery fails, a parcel is returned, or redelivery is required because an address is incorrect or incomplete or contact information is invalid, the backer is responsible for the related costs.

Tracking

After shipment, Aisekar will send a tracking number or tracking link through Kickstarter, Pledge Manager, or the email address provided by the backer. It can take 24–72 hours for a newly generated tracking number to display active information in the carrier’s system. Cross-border tracking may also pause temporarily during customs clearance or handoff to a local carrier.

If tracking has not updated for an extended period, contact xdaisekar@gmail.com and provide your Kickstarter backer number, recipient name, order email, and tracking number.

Delivery Inspection and Shipping Damage

When your parcel arrives, check the outer packaging for visible damage, crushing, water exposure, or signs that it has been opened. If you notice an issue:

  • Photograph the outer packaging, shipping label, and damaged area before accepting the parcel where possible;
  • Confirm the issue with the carrier where circumstances allow;
  • Keep the product, packaging, cushioning materials, and all accessories;
  • Record a complete unboxing video; and
  • Contact Aisekar within 7 calendar days after delivery.

For shipping damage, missing items, or incorrect items, provide your order details, photos of the packaging and shipping label, product photos or video, and the product serial number. After verification, Aisekar will provide replacement accessories, a replacement product, or another reasonable solution based on the circumstances.

Other Important Information

Delivery Delays

Customs inspections, severe weather, natural disasters, public health events, government policies, strikes, holidays, transport interruptions, carrier capacity, or other events outside Aisekar’s reasonable control may delay delivery. Aisekar will provide reasonable assistance and available tracking information but cannot guarantee a specific delivery date when these events occur.

Marked Delivered but Not Received

If tracking shows that a parcel has been delivered but you cannot locate it, first check the delivery location and ask family members, neighbors, building management, or reception. If it is still missing, contact Aisekar within 7 calendar days after the tracking status changes to delivered so that we can request a carrier investigation.

Refused or Unclaimed Parcels

Unless a parcel has visible shipping damage, contains an incorrect item, or has another issue caused by Aisekar, refusing delivery or failing to collect the parcel does not automatically qualify for a full refund. To the extent permitted by applicable law, the backer may be responsible for the original shipping fee, return shipping, customs duties, storage fees, or redelivery costs.

Contact

For shipping questions, contact xdaisekar@gmail.com.

This policy does not limit any rights or remedies that cannot be excluded or restricted under applicable consumer protection laws.